Roles and Responsibilities

Ticket Support

Provide efficient and effective resolution of incoming tickets related to data center equipment, network, and infrastructure issues.
Troubleshoot hardware and network problems and escalate complex issues when necessary.

Hardware Replacement

Perform hardware replacements and upgrades, including servers, switches, routers, and other data center equipment.
Coordinate with vendors and maintain an inventory of spare parts and replacement components.

Fiber Cabling Patching

Configure and manage fiber cabling infrastructure, ensuring proper connections and patching in line with industry standards.
Document and maintain accurate records of all fiber cabling changes and configurations.

Fiber Testing

Conduct rigorous fiber testing to identify and resolve connectivity issues and optimize network performance.
Utilize testing equipment to certify and troubleshoot fiber optic connections.

Preventive Maintenance

Develop and implement a proactive maintenance schedule to prevent downtime and ensure equipment reliability.
Keep data center infrastructure up to date with the latest technologies and best practices.

Documentation

Maintain detailed documentation of data center configurations, changes, and troubleshooting procedures.
Ensure that documentation is up-to-date and accessible to the relevant teams.

Collaboration

Collaborate with cross-functional teams, including network engineers, system administrators, and data center staff, to address complex issues and improve data center operations.

Data Storage and Back-up

Manage data storage systems.
Implement data backup and disaster recovery solutions to ensure data integrity and availability.

Environmental Control

Monitor and maintain environmental control systems, including cooling and power supply, to ensure optimal operating conditions for servers and networking equipment.

Any other ad-hoc duties required by Management.

Job Qualifications

· Minimum Diploma or bachelor’s degree in a Computer Science, Information Technology or related field.

· 1-2 years of working experience.

· Proven experience in data center operations, preferably in a similar role.

· Strong knowledge of data center hardware, fiber cabling, and networking technologies.

· Certification in relevant areas, such as Cisco CCNA, CCNP, or equivalent, is a plus.

· Proficiency in troubleshooting and problem-solving in a high-pressure, fast-paced environment.

· Excellent communication and teamwork skills.

· Able to participate in an on-call rotation if necessary.

· Physical fitness for handling equipment and performing maintenance tasks.

Hiring Companies

Data Centre Engineer